Terms and Conditions | Georgian Bus

Terms and Conditions

"Georgian Bus" LLC (hereinafter referred to as "Georgian Bus") is a transport company that has been operating in the transportation sector since 2014, providing comfortable and safe transportation for passengers.

The Terms and Conditions for using Georgian Bus services (hereinafter referred to as the "Agreement") constitute a legally binding agreement between the customer of Georgian Bus (hereinafter referred to as the "Customer" or "Passenger") and Georgian Bus.

The Agreement enters into force at the moment the Customer begins using Georgian Bus services or purchases a ticket. Furthermore, once a passenger starts utilizing Georgian Bus services, they are automatically bound by these Terms and Conditions as well as the Privacy Policy.

Georgian Bus Contact Information:

Company Name: "Georgian Bus" LLC

Identification Number: 412700466

Address: N 12, V Lane, Eg. Ninoshvili St., Kutaisi, Georgia

Hotline/WhatsApp: +995 32 2 80 60 60

Email: [email protected]

For any additional questions, complaints, or requests, the Customer may contact Georgian Bus via email or the hotline. The Georgian Bus team is ready to provide detailed answers to any customer inquiries.

1. Georgian Bus Services

1.1. Georgian Bus services are available to any adult individual who has purchased a ticket on the Georgian Bus website, at the Georgian Bus vehicle, at the Georgian Bus desk (at Kutaisi Airport), or through alternative ticketing websites.

1.2. Georgian Bus vehicles depart at the scheduled times and arrive at the departure location 20 minutes prior to departure.

1.3. Georgian Bus operates transportation on the following routes:

1.3.1. Tbilisi – Kutaisi International Airport

1.3.2. Kutaisi International Airport – Tbilisi

1.3.3. Batumi – Kutaisi International Airport

1.3.4. Kutaisi International Airport – Batumi

1.3.5. Tbilisi – Batumi

1.3.6. Batumi – Tbilisi

1.3.7. Gudauri – Kutaisi International Airport (during the winter season)

1.3.8. Kutaisi International Airport – Gudauri (during the winter season)

1.3.9. Tbilisi – Kutaisi

1.3.10. Kutaisi – Tbilisi

1.4. Georgian Bus is authorized to provide transportation both according to the standard schedule and for various other destinations and purposes (including private charters, etc.). In such cases, the booking must be made and terms must be agreed upon in advance via email at [email protected].

1.5. The departure locations for Georgian Bus vehicles are:

1.5.1. Tbilisi: Station Square, bus terminal on the Tsotne Dadiani Street side.

1.5.2. Kutaisi: Kutaisi International Airport exit (Kutaisi, Didi Jikhaishi village (Kopitnari Airport)).

1.5.3. Batumi: New Bus Station, 11 Giorgi Tsabadze Street (formerly Gogoli Street).

1.5.4. Gudauri: Area adjacent to the Smart supermarket.

1.5.5. Kutaisi: Nikea Street, 4th Lane, N4

1.6. In unforeseen circumstances, departure locations may change; customers will be notified separately of any such changes.

1.7. In the event of changes to the flight schedule at Kutaisi International Airport, the Georgian Bus schedule may be adjusted accordingly. Passengers are required to verify the schedule 12 hours prior to the scheduled departure time.

1.8. During transportation, Georgian Bus vehicles may stop at pre-designated locations for rest breaks lasting a total of 20–30 minutes.

1.9. Georgian Bus is not obligated to wait for late passengers; therefore, passengers are required to arrive at the departure location at the time specified in the schedule.

1.10. When purchasing a ticket via the website, the passenger selects a seat and shall occupy that selected seat upon boarding the Georgian Bus vehicle. If the ticket is purchased on-site at the vehicle or at the Georgian Bus desk (at Kutaisi Airport), the passenger shall occupy the seat indicated by the Georgian Bus representative.

1.11. Unaccompanied infants and/or children are strictly prohibited from traveling on Georgian Bus vehicles.

1.12. Georgian Bus is authorized to board a ticket-holding passenger during the journey at a location other than the official departure point, provided that this has been agreed upon in advance with a hotline operator at +995 32 2 80 60 60.

1.13. Georgian Bus is authorized to change or replace its vehicle with another vehicle before or during the journey due to any circumstance, including but not limited to schedule changes, technical inspections, technical malfunctions, and/or other reasons. Furthermore, Georgian Bus is authorized to replace a bus with a minibus at any time and for any reason. In the event of a technical malfunction, Georgian Bus will provide a replacement vehicle and ensure passenger transportation within 90 (ninety) minutes to prevent passengers from missing their respective flights. In such cases, or if the passenger chooses to use alternative transport, the passenger will not be reimbursed for the ticket price and/or any other expenses incurred.

1.14. Georgian Bus is authorized to facilitate the purchase of tourist gas cartridges (canisters) for passengers at Kutaisi Airport. The passenger must send a request for this service to [email protected] and pay for the gas cartridge on-site at the Georgian Bus desk (at Kutaisi Airport).

1.15. Georgian Bus is authorized to display or utilize third-party marketing materials (product or service offers, etc.) inside the vehicles or in any other location/format during the provision of services. Georgian Bus is not responsible for third-party marketing activities or any damage/loss resulting from them.

2. Representations and Warranties

2.1. By using Georgian Bus services, the Customer represents and warrants that:

2.1.1. All information provided by them is correct, accurate, and complete.

2.1.2. If any data provided during the purchase of a ticket on the Georgian Bus website changes, they will update such data at least 24 hours prior to the scheduled departure time.

2.1.3. They are a legally competent individual of at least 18 years of age and possess the legal authority to use the Georgian Bus website. Georgian Bus is unable to verify the authenticity and accuracy of the information provided by the user, including the user's age.

2.1.4. They will use the Georgian Bus website in good faith and lawfully, and will not violate the rights of others through unlawful actions, including but not limited to the unauthorized use of another person's personal data or gaining unauthorized access to another user's registration data or personal accounts.

2.1.5. They will respect copyright and related rights and will not use materials published on the Georgian Bus website (including, but not limited to, text, graphics, logos, images, videos, and software) without authorization or the prior written consent of the respective authorized party.

2.1.6. They will not engage in any actions that conflict with applicable legislation or this Agreement.

2.2. Georgian Bus represents and warrants that it will provide services in compliance with the requirements of applicable legislation.

3. Ticket Purchase

3.1. Tickets can be purchased on the website, on-site at the Georgian Bus vehicle, at the Georgian Bus desk (at Kutaisi Airport), or through other authorized websites.

3.2. When purchasing a ticket via the Georgian Bus website, payment is accepted exclusively via non-cash methods (VISA/MasterCard).

3.3. When purchasing a ticket on-site at the Georgian Bus vehicle and/or at the Georgian Bus desk (at Kutaisi Airport), payment may be made in cash or via non-cash methods.

3.4. When purchasing a ticket via the Georgian Bus website, the customer selects the destination, flight, trip type (one-way/round-trip), and number of passengers, and subsequently enters the details of only one adult passenger. The following mandatory information must be provided in the passenger details section on the Georgian Bus website:

3.4.1. First and last name

3.4.2. Email address

3.4.3. Phone number

3.4.4. Date of birth

3.4.5. Agreement to the Terms and Conditions of the Georgian Bus website.

3.5. A passenger is required to purchase a ticket for each traveler and under the conditions specified in this document.

3.6. The ticket categories are:

3.6.1. Adult (over 12 years old)

3.6.2. Child (2–12 years old)

3.6.3. Infant (0–2 years old). An infant ticket does not include a separate seat. Infants may be carried on a parent's lap or in a separate seat using a child car seat, which requires the purchase of an additional "Child" ticket. If an infant is transported without a car seat, any liability regarding the infant's safety rests entirely with the passenger, and Georgian Bus is released from all related liability. Passengers must provide their own car seat or contact Georgian Bus at least 48 hours prior to the scheduled departure time to request a car seat for the infant. The passenger must send this request to [email protected].

3.7. If a ticket is purchased by a legal entity and the customer requires an invoice, the customer must send a request to the email address: [email protected].

3.8. When purchasing a ticket, the customer may select and check the "Flexible Travel Schedule" option, which allows for a full refund of the ticket price. This is a paid service.

3.9. The customer may enter a promo code (if available) to apply a Georgian Bus discount.

3.10. Tickets can be purchased on the Georgian Bus website up to 2 hours before the scheduled departure time. Within the final 2 hours prior to departure, tickets can only be purchased on-site at the Georgian Bus vehicle and/or at the Georgian Bus desk (at Kutaisi Airport), subject to seat availability.

3.11. Upon purchasing a ticket, the customer will be redirected from the Georgian Bus website to a secure payment page to enter their card details. The payment request is processed and confirmed by the bank.

3.12. Upon successful completion of the payment on the Georgian Bus website, a confirmation message containing the relevant ticket information will appear on the screen. The customer can download the purchased ticket directly from the website. Georgian Bus is authorized to send the ticket to the customer’s email and an SMS notification to the provided phone number.

3.13. Passengers are admitted to the Georgian Bus vehicle upon presenting a digital or printed ticket. The Georgian Bus representative will verify the date of travel, route, flight, and number of passengers listed on the ticket.

3.14. Georgian Bus does not have access to the payment page or the bank card details entered by the customer.

3.15. Georgian Bus is not responsible for technical glitches, delays, or other issues related to banking transactions that may arise during the payment process, including any potential financial losses resulting therefrom. These fall within the competence and scope of responsibility of the banking systems.

3.16. Georgian Bus reserves the right to refuse or cancel a transaction without the customer's prior consent if fraudulent, unauthorized, or illegal activity is suspected.

3.17. If a ticket is purchased through a third-party website, Georgian Bus accepts no responsibility for errors, omissions, or incomplete/incorrect information provided by that website/third party, including but not limited to departure locations, times, flights, etc.

4. Ticket Exchange and Refunds

4.1. The customer is solely responsible for selecting and purchasing the correct ticket.

4.2. A ticket exchange - defined as changing the date, time, or route of travel - may be processed up to 24 hours prior to the scheduled departure time, and is permitted only once. An exchanged ticket is non-refundable. The customer must send an exchange request to [email protected].

4.3. A customer who did not select/purchase the "Flexible Travel Schedule" service at the time of booking may cancel their purchased ticket and receive a refund, subject to a 30% cancellation fee deducted from the ticket price.

4.4. In the event of a ticket cancellation, the refund will be automatically processed by the Georgian Bus system back to the bank account from which the payment was made. The refunded amount will appear in the bank account within 2 to 3 business days.

4.5. If the customer utilized the "Flexible Travel Schedule" service, they have the option to cancel the ticket up to 24 hours prior to the scheduled departure time and receive a full refund.

4.6. If a flight is canceled and the ticket goes unused as a result, the passenger will receive a full refund to the bank account from which the payment was made. The refunded amount will appear in the bank account within 2 to 3 business days.

4.7. In the event of a delayed or rescheduled flight, the passenger will be permitted to use their purchased ticket in accordance with the adjusted schedule. In this scenario, the passenger’s original seat selection cannot be guaranteed, and they will be assigned to any available seat indicated by the Georgian Bus representative.

5. Luggage Transportation

5.1. Georgian Bus does not transport unaccompanied luggage, including but not limited to hand luggage, travel bags, backpacks, and/or any other items/objects. It is strictly forbidden to request the driver or any other person/passenger to transport unaccompanied items.

5.2. Only 1 (one) piece of small hand luggage is allowed inside the passenger cabin of the Georgian Bus vehicle, which must be placed in the overhead compartment. Travel bags and backpacks must be placed in the dedicated luggage compartment; bringing them into the passenger cabin is prohibited.

5.3. The ticket price includes the transportation of 1 (one) travel bag and 1 (one) backpack. The transportation of each additional travel bag/backpack is subject to an extra fee. Additional luggage will be accepted subject to the consent of the Georgian Bus representative on-site and the payment of the corresponding fee.

5.4. Bicycles may be transported on Georgian Bus vehicles, provided they are packed in a suitable bicycle box. The fee for bicycle transportation is 20 (twenty) GEL. Bicycles will be accepted subject to the consent of the Georgian Bus representative on-site and the payment of the corresponding fee.

5.5. The passenger is required to load their luggage into the vehicle in the presence of the driver and must identify and retrieve their own luggage upon arrival.

5.6. The passenger must immediately notify Georgian Bus via the hotline (+995 32 2 80 60 60) and/or email ([email protected]) in the event of a luggage mix-up or left luggage, providing complete details regarding the items and the circumstances. Georgian Bus will make reasonable efforts within its capacity to assist the passenger in locating the luggage.

5.7. Georgian Bus is not liable for the loss of items caused by luggage mix-ups among passengers or items left behind by them, and is therefore not responsible for any damage, loss, or compensation.

6. Pet Transportation

6.1. Pets (cats, dogs) weighing up to 7 (seven) kg are permitted on Georgian Bus vehicles, provided they are kept in a specialized carrier bag, basket, or cage. To transport a pet, the purchase of an additional adult ticket is mandatory. The pet will be placed on the seat adjacent to its owner. The passenger must notify Georgian Bus and arrange the pet's transportation via email at [email protected] immediately upon purchasing the ticket or at least 24 hours prior to the scheduled departure time. Pet transportation is subject to confirmation by Georgian Bus.

7. Rules of Conduct During Travel

7.1. Communicating with the driver while the vehicle is in motion is strictly prohibited, except in cases of emergency.

7.2. Violating public order or standard rules of conduct during the journey is prohibited. This includes loud conversation, playing music/audio loudly, consuming alcohol, smoking inside the vehicle, eating/drinking (except for drinking water), and any other disruptive behavior.

7.3. Soiling or damaging the vehicle is subject to a fine equivalent to the cost of repairing the damage.

7.4. Intoxicated passengers will not be permitted to board the vehicle.

7.5. Standing up or moving around inside the cabin while the vehicle is in motion is strictly prohibited.

7.6. Georgian Bus reserves the right to remove any passenger who violates these clauses from the vehicle without any compensation or liability.

7.7. Any issues arising during the journey must be resolved with the Georgian Bus representative on-site, or, in their absence, reported to the Georgian Bus hotline at +995 32 2 80 60 60.

8. Force Majeure

8.1. In the event of force majeure circumstances - including severe weather conditions, natural disasters, road closures/blockades, military actions, states of emergency, and/or any other obstructive circumstances beyond the control of Georgian Bus - Georgian Bus is released from all liability, including but not limited to timely transportation, any damage/loss, or other claims

9. Liability

9.1. The passenger is obligated to comply with the rules and conditions specified in this document when using Georgian Bus services.

9.2. Georgian Bus will implement security mechanisms to the best of its ability; however, it is not responsible for unauthorized access to data stored on the Georgian Bus website or for any damage/loss caused to users by third parties.

9.3. The Customer uses the Georgian Bus website at their own discretion and risk.

9.4. Georgian Bus disclaims all liability for any damage or loss resulting from negligence when using the Georgian Bus website.

9.5. Georgian Bus will ensure the safe transportation of passengers within its reasonable capabilities. Georgian Bus is not responsible for damage or loss caused to the customer by third parties and/or other unforeseen circumstances.

9.6. Georgian Bus disclaims all liability for any type of damage or loss caused by or involving third parties.

10. Term and Termination

10.1. This document enters into force at the moment the Customer begins using Georgian Bus services or purchases a ticket, and remains valid until the services are fully rendered.

10.2. These Terms and Conditions shall be governed by and construed in accordance with the applicable legislation of Georgia.

10.3. The parties agree that in the event of a dispute, they will attempt to resolve the disagreement through negotiation. If the negotiations fail, the parties are authorized to refer the matter to the Tbilisi City Court.

10.4. If any provision of these Terms and Conditions is found to be invalid, it shall not affect the validity of the remaining provisions.

10.5. Georgian Bus is authorized to amend or add new conditions to this document at any time without prior notice.

Personal Data Protection Policy

General Provisions

1.1. This document sets out the rules and conditions for the processing of users' personal data by Georgian Bus.

1.2. Georgian Bus ensures the processing of personal data in accordance with Georgian legislation, including the Law of Georgia on Personal Data Protection.

2. Categories of Data

2.1. Georgian Bus processes the following personal data:

· First and last name;

· Phone number;

· Email address;

· Address (for the purpose of transporting the passenger to their destination).

3. Purposes of Data Processing

3.1. Georgian Bus processes personal data for the following purposes:

· Service provision / purchase of travel tickets;

· Provision of customer support services;

· Marketing communications and activities (based on user consent);

· Service improvement and analytics;

· Fulfillment of legal obligations.

4. Legal Grounds for Data Processing

4.1. Georgian Bus processes personal data on the following legal grounds:

· User consent;

· Fulfillment of duties imposed by legislation;

· Data processing necessary for providing services to the user;

· Public availability of data pursuant to law or where the data subject has made it publicly available.

5. Data Sharing

5.1. Personal data is shared for the purpose of service provision.

5.2. Sharing of user personal data may become necessary in cases provided for by the applicable legislation of Georgia for the purpose of establishing, investigating, or preventing a crime.

5.3. In the interest of the user, Georgian Bus may - subject to the user’s consent - use user personal information (specifically name, email address, and phone number) for direct marketing, delivery of promotional materials, offer of relevant services/products, and quality improvement.

5.4. Georgian Bus is authorized to share personal information with any third party in cases provided for by the applicable legislation of Georgia.

5.5. All third parties with whom data is shared are required to adhere to appropriate data protection standards.

6. Data Retention Periods

6.1. Personal data is retained:

· For service provision / purchase of travel tickets - for the period prescribed by law;

· For marketing purposes - until consent is withdrawn.

7. User Rights

7.1. Upon request, the user is entitled to receive information from Georgian Bus regarding data processed about them, specifically: which data is processed, the purpose and legal basis of processing, sources of data collection, data transfers, appropriate data protection safeguards, data retention periods, decisions based on automated processing (including profiling) and the logic applied, as well as the expected/probable outcomes of processing.

7.2. The user is entitled to review their data, obtain copies free of charge (except as provided under Article 14, Paragraph 1 of the Law of Georgia on Personal Data Protection), request correction/update of data, withdraw consent without giving reason or explanation, request cessation of processing and/or profiling, deletion/destruction, blocking, or data portability, and not be subject to a decision based solely on automated processing (including profiling) that produces legal or significant effects.

7.3. In the event of a violation of these rights, the user is entitled to apply to the Personal Data Protection Service, a court, and/or a superior administrative body in accordance with statutory procedures.

7.4. Please note that Georgian Bus acts in compliance with Georgian legislation, under which user rights regarding immediate provision of information, access, copying, correction, updating and/or completion, portability, cessation of processing (including profiling and automated decision-making), destruction, blocking, deletion, and consent withdrawal may be subject to legal restrictions.

8. Log Files and Cookies

8.1. Georgian Bus uses special technical means – cookies - to improve user experience when using the platform. Cookies are small digital files automatically placed on the user's device (computer, phone, or tablet) upon visiting the site. On subsequent visits, these files help the system remember preferences and tailor the website to the user's needs.

9. Amendments and Additions

9.1. Amendments and additions may be made to this Personal Data Processing Policy document.

9.2. For questions or additional information regarding the Personal Data Processing Policy, contact us at: [email protected].

Terms and Conditions, Privacy policy