Frequently Asked Questions

Where does Georgian Bus operate?

Georgian Bus provides direct bus and minibus transportation to Tbilisi to Kutaisi International Airport and Kutaisi International Airport to Tbilisi Batumi to Kutaisi International Airport and Kutaisi International Airport to Batumi Gudauri to Kutaisi International Airport and Kutaisi International Airport to Gudauri (Winter Season) Tbilisi to Batumi and Batumi to Tbilisi Tbilisi to Kutaisi and Kutaisi to Tbilisi

How to get from Tbilisi to Kutaisi Airport by bus?

Georgian Bus runs scheduled departures from Tbilisi to Kutaisi International Airport every day. Buses leave from the transportation hub in Tbilisi - Station Square, at the bus terminal on the Tsotne Dadiani Street side, and arrive directly at the Kutaisi Airport exit. Tickets can be booked online at www.georgianbus.com or at the representative at the bus. Passengers should arrive at the departure point 20 minutes before the scheduled departure time.

How to get from Batumi to Kutaisi Airport?

There is a direct Georgian Bus service from Batumi to Kutaisi International Airport, departing from the New Bus Station at 11 Giorgi Tsabadze Street (formerly Gogoli Street), platform N14 in Batumi. The bus arrives directly at the Kutaisi Airport terminal exit, making it a convenient option for flights departing from or arriving at Kutaisi.

How to get from Kutaisi Airport to Batumi?

Georgian Bus runs a direct transfer from Kutaisi International Airport to Batumi, with pickup right at the airport exit, in front of the arrival hall and drop-off at Batumi's New Bus Station, at Giorgi Tsabadze 11, (former Gogoli street) platform N14. Because this route is timed around incoming flights, Georgian Bus may adjust its schedule if a flight is delayed - passengers are advised to check the schedule 12 hours before the planned departure time.

How to get from Tbilisi to Batumi?

Georgian Bus operates a direct Tbilisi–Batumi route and Batumi–Tbilisi route connecting Station Square in Tbilisi with the New Bus Station in Batumi.

How to get from Kutaisi airport to Gudauri?

Georgian Bus runs a seasonal route between Gudauri and Kutaisi International Airport in both directions. The Gudauri departure/arrival point is the area next to the Smart supermarket. This route is seasonal, so it's only available while the winter schedule is active - check the website for current season dates.

Private transfer from Kutaisi airport

In addition to its fixed scheduled routes, Georgian Bus can arrange private transfers and trips to other destinations or for other purposes on request. To book a private transfer, contact Georgian Bus in advance by email at [email protected] to agree on the route, timing, and price before travel.

Where do Georgian Bus buses depart from?

Tbilisi: Station Square, bus terminal on the Tsotne Dadiani Street side. Georgian Bus stop Tbilisi Kutaisi International Airport: Infront of the arrival hall. Georgian bus stop Kutaisi airport Batumi: New Bus Station, 11 Giorgi Tsabadze Street (formerly Gogol Street). Georgian Bus stop Batumi Gudauri: The area next to the Smart supermarket (winter season only). Georgian Bus Stop Gudauri Kutaisi: Nikea Street, 4th Lane, N4 Departure points may occasionally change due to unforeseen circumstances; Georgian Bus notifies passengers in advance if this happens.

How early should I arrive before my departure?

Passengers should be at the departure point at least 20 minutes before the scheduled departure time. Georgian Bus is not obligated to wait for late passengers, so arriving on time is essential to avoid missing the bus.

What happens if a flight is delayed or rescheduled?

If a flight connected to a Georgian Bus airport route is delayed or rescheduled, Georgian Bus may adjust its own departure schedule accordingly, and passengers can still use their ticket on the updated departure. In this case, the original seat selection can't be guaranteed, and the passenger will be assigned any available seat.

If a flight connected to a Georgian Bus airport route is delayed or rescheduled, Georgian Bus may adjust its own departure schedule accordingly, and passengers can still use their ticket on the updated departure. In this case, the original seat selection can't be guaranteed, and the passenger will be assigned any available seat.

Georgian Bus may pick up a ticketed passenger at a different location during the journey besides Tbilisi, but only if this has been arranged in advance with a hotline operator at +995 32 2 80 60 60. This isn't available as a default option and must be confirmed before the trip.

How to buy a bus ticket?

You can buy Georgian Bust tickets online on georgianbus.com, select your route, travel date, and trip type (one-way or round-trip), choose the number of passengers, and enter the required passenger details: full name, email address, phone number, and date of birth. You'll also need to accept the Terms and Conditions before completing payment. Online tickets can be purchased up to 2 hours before scheduled departure. Or you can buy the ticket directly from our representatives at the bus station.

Can I buy a bus ticket on the bus or at the airport?

Yes. Tickets can be purchased directly on board the vehicle or at the Georgian Bus desk inside Kutaisi Airport, subject to seat availability. Within the last 2 hours before departure, this is the only way to buy a ticket, since online sales close 2 hours prior to departure.

What payment methods are accepted at Georgian Bus?

Tickets bought through the Georgian Bus website must be paid by card (VISA or MasterCard). Tickets purchased on board the bus or at the Kutaisi Airport desk can be paid in either cash or by card.

How late can I book a Georgian Bus ticket before departure?

Online bookings on georgianbus.com close 2 hours before the scheduled departure time. After that, tickets can still be bought on-site at the vehicle or at the Kutaisi Airport desk, if seats are available.

Do children have discounts?

Georgian Bus tickets are divided into three categories: Adult (over 12 years old), Child (2–12 years old), and Infant (0–2 years old). An infant ticket doesn't include a separate seat - infants can travel on a parent's lap, or in their own seat if the passenger brings a car seat and also buys a Child ticket for that seat. Infants can travel free of charge, children do have discounts.

Do infants need their own ticket on a Bus?

Infants under 2 do need a ticket, but it doesn't reserve a seat by default - infants are expected to travel on a parent's lap. If you want your infant in their own seat with a car seat, you need to additionally purchase a Child ticket for that seat.

Do I need a separate seat or car seat for my baby?

Not necessarily - infants can travel on a parent's lap under the standard infant ticket. If you prefer your infant to travel in their own seat, you must bring an appropriate child car seat and purchase an additional Child ticket. If an infant travels without a car seat, full responsibility for the infant's safety rests with the passenger, not Georgian Bus. If you need Georgian Bus to provide a car seat, request one by emailing [email protected] at least 48 hours before departure.

Can I get an invoice for a Georgian Bus ticket bought by my company?

Yes. If the ticket is purchased by a legal entity and an invoice is required, send a request to [email protected].

What is the Georgian Bus "Flexible Travel Schedule" option?

Flexible Travel Schedule is a paid add-on you can select when buying your ticket. It guarantees a full refund if you cancel up to 24 hours before departure, instead of the standard 30% cancellation fee that applies to regular tickets.

Does Georgian Bus offer promo codes or discounts?

Yes, customers can enter a promo code at checkout, where available, to apply a discount to their Georgian Bus ticket.

How will I receive my Georgian Bus ticket after booking online?

After a successful online payment, your ticket details appear on screen immediately and can be downloaded directly from the website. Georgian Bus also sends the ticket to your email address and an SMS confirmation to your phone number.

Can I choose my own seat on Georgian Bus?

Yes, if you book online - you select your seat during checkout and that seat is reserved for you. If you buy your ticket on board or at the Kutaisi Airport desk, a Georgian Bus representative will assign your seat instead.

Is paying for a Georgian Bus ticket online safe?

Yes. Online payments are processed through a secure third-party payment gateway. Georgian Bus itself never has access to your card details or the payment page - only the bank processes and authorizes the transaction.

Can I change the date or time of my Georgian Bus ticket?

Yes. Ticket exchanges (changing the date, time, or route) can be requested up to 24 hours before the scheduled departure, and can only be done once per ticket. To request an exchange, email [email protected]. Note that an exchanged ticket can no longer be refunded afterward.

Can I cancel my Georgian Bus ticket and get a refund?

Yes, but the refund amount depends on whether you bought the Flexible Travel Schedule add-on. Without it, cancelling deducts a 30% commission from the ticket price. With Flexible Travel Schedule, you can cancel up to 24 hours before departure and get a full refund.

How long does a Georgian Bus refund take?

Refunds are processed automatically back to the original payment card and typically appear in your bank account within 2 to 3 working days.

What if my flight is cancelled and I can't use my Georgian Bus ticket?

If your connecting flight is cancelled and your Georgian Bus ticket goes unused as a result, you're entitled to a full refund to the original payment method, reflected in your account within 2 to 3 working days. For that please, write an email to: [email protected]

What happens to my Georgian Bus ticket if my flight is delayed?

If your flight is delayed or rescheduled, your existing Georgian Bus ticket remains valid for the adjusted departure time. Your original seat selection can't be guaranteed in this case - you'll be assigned any available seat by a Georgian Bus representative.

How much luggage is included in a Georgian Bus ticket?

Each ticket includes one travel bag and one backpack, stored in the dedicated luggage compartment, plus one small piece of hand luggage that fits in the overhead bin inside the cabin. Travel bags and backpacks aren't allowed in the passenger cabin - they must go in the luggage hold.

How much does extra luggage cost?

Additional bags or backpacks beyond the included allowance are subject to an extra fee, payable on wib site of on-site with the consent of the Georgian Bus representative at the vehicle and the price is 25 GEL

Can I bring a bicycle on Georgian Bus?

Yes, provided the bicycle is properly packed in a suitable bike box. The fee for transporting a bicycle is 20 GEL, payable on website or on-site and subject to the approval of the Georgian Bus representative.

What happens if I lose my luggage or leave something on the bus?

Report it to Georgian Bus via the hotline at +995 32 2 80 60 60 or by email at [email protected], with full details of the item and circumstances. Georgian Bus will make a reasonable effort to help locate it, but is not liable for items lost due to a luggage mix-up between passengers or items left behind. If the matter is not a luggage mix-up you will be asked to report to the police.

Can someone else bring my luggage on the bus for me?

No. Georgian Bus does not transport unaccompanied luggage, and passengers may not ask drivers or other passengers to carry items on their behalf. Each passenger is responsible for loading and identifying their own bags in the presence of the driver.

Can I travel with my pet on a Georgian Bus?

Yes. Cats and dogs up to 7 kg can travel in Georgian Bus vehicles inside a specialized carrier, bag, or cage. An additional Adult-category ticket must be purchased for the pet, whose carrier is placed on the seat next to the owner. Notify Georgian Bus by emailing [email protected] as soon as you book, or at least 24 hours before departure, and wait for confirmation, since pet transport is subject to Georgian Bus's approval.

Can children travel alone on Georgian Bus?

No. Unaccompanied infants and children are not permitted on Georgian Bus vehicles - a child must always travel with an accompanying adult.

What are the Georgian Bus ticket categories for children?

Children aged 2–12 travel on a Child ticket. Travelers over 12 are booked as Adults, and children under 2 are booked as Infants, which don't include a separate seat unless paired with a car seat and an extra Child ticket.

What are the rules for passengers on Georgian Bus?

Talking to the driver while the vehicle is moving is not allowed except in emergencies. Loud conversation, loud music, alcohol consumption, smoking, eating, and drinking anything other than water are all prohibited on board. Passengers must remain seated - standing or walking around the cabin while the bus is moving is not permitted.

What happens if I damage or dirty the Georgian Bus vehicle?

Soiling or damaging the vehicle results in a fine equal to the cost of repair or cleaning.

Can Georgian Bus refuse to let someone board, or remove them from the bus?

Yes. Passengers who appear to be under the influence of alcohol or drugs will not be permitted to board. Georgian Bus also reserves the right to remove any passenger who violates onboard rules, without any obligation to provide a refund or compensation.

What should I do if there's a problem during my Georgian Bus trip?

Speak to the Georgian Bus representative on board first. If none is present, call the Georgian Bus hotline at +995 32 2 80 60 60.

What happens if Georgian Bus is delayed due to weather, road closures, or other events beyond its control?

In cases of force majeure - severe weather, natural disasters, road closures, military action, civil unrest, or other circumstances outside Georgian Bus's control - Georgian Bus is released from liability for delays, damages, or other claims arising from the disruption. Affected passengers should contact the hotline at +995 32 2 80 60 60 for guidance on rescheduling.

How do I contact Georgian Bus customer support?

You can reach Georgian Bus by phone on the hotline at +995 32 2 80 60 60 or by email at [email protected]. The team is available to answer questions, handle complaints, and process requests such as ticket changes, invoices, or pet and luggage arrangements.